We are committed to protecting your privacy. We have published this data protection guide to ensure that you are fully aware of how and why we collect information from you, to whom such information is disclosed and what your rights are.
We receive information when you place an order online.
If you order a catalogue, we need to know your name, address and email address so that we can process and fulfil your order and inform you of special offers and promotions.
If you order a product, we need to know your name, address, email address and payment card details so that we can process and fulfil your order and inform you of special offers and promotions.
We may use your personal information as follows:
(a) To fulfil your order.
(b) To disclose information about you to any relevant regulator if they require it or to anyone else, if we have a legal duty to do so.
(c) We may monitor or record telephone conversations with you to ensure consistent service levels, to prevent or detect fraud and for training purposes.
(d) Monitor customer traffic patterns and site usage to help us develop the design and layout of the site.
(e) If you opt-in, we may occasionally notify you about enhancements to our services such as; functionality changes to the website, special features and offers, including 3rd parties, we think you will find interesting.
(f) The information we hold about you may also be used to analyse your browsing preferences as part of our marketing programme. This may help us to select and tailor products, services or special discounts we think you will be interested to hear about.
We protect your information in the following ways:-
(a) We will not request information which is excessive for our purposes;
(b) Try, with your assistance, to keep any information we hold about you up to date and accurate;
(c) Delete any information which we hold about you which is no longer relevant, within a reasonable period of time from the date such information becomes no longer necessary for our purposes;
(d) Protect your data against unauthorised use.
We follow strict security procedures in the storage and disclosure of information, which you have given to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
If you do not want to continue to be contacted by Küster Limited or third parties for marketing purposes at a future date, please write to:
Data Protection Department
London Road
Preston
PR1 4BR
Stating which of these you would prefer not to receive. You may continue to receive mailings on route to you for a short period of time while your suppression is being processed.
You have the right to see personal information which is held about you upon written request and payment of a fee to the Data Protection Compliance Manager at the following address:
Data Protection Compliance Manager
Kuster Limited
The Hub, Twyford Mill
Oxford Road, Adderbury
Oxfordshire OX17 3SX
England
New technologies are emerging on the internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with customised information from our website.
A cookie is an element of data that a website can send to your browser, which then may store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website.
Cookies also allow us to make our website more user friendly.
We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies.You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.
In placing an order on our website, you are consenting to the collection, processing and use of this information by Küster Limited.
We are committed to protecting your privacy.
We use information we collect on the site to make shopping possible and to enhance your overall shopping experience.
We welcome your questions and comments about any topic, including Data Protection and your privacy - please refer to the 'Contact Us' page on this website.